PANAMERICAN SEED / GLOBAL CUSTOMER SERVICE STANDARDS
GLOBAL CUSTOMER SERVICE STANDARDS Empowering our customers through exceptional customer service CUSTOMER FIRST PHILOSOPHY • An exceptional customer experience is our top priority.
• We understand that our customers' needs are not one-size-fits-all and we are committed to providing individualised 1:1 service to each and every customer.
INDIVIDUALISED 1:1 SERVICE • Each of our customers is assigned a dedicated PanAmerican Seed Global Customer Service Representative to support their business needs. • PanAmerican Seed Global Customer Service Representatives are driven to develop real working relationships with both customers and external sales representatives acting in their interest. • In a world full of customer service bots and automated answering services, the PanAmerican Seed Global Customer Service team maintains the core belief that world-class service only comes from the human touch. Our customers work every step of the way with an individual who is trained to facilitate successful outcomes on their behalf. Expect real people dedicated to real solutions. • We are proudly selective. Only the most dynamic and adaptive individuals are hired for our customer service team. Once on our team, they are extensively trained to be experts in our products, processes, regulations, policies and customer needs. TRANSPARENT COMMUNICATION • Upon receiving a customer service inquiry, the dedicated PanAmerican Seed Global Customer Service Representative will provide a response within 24 hours. • If a customer’s dedicated representative is out of the office at any point during the time of an inquiry, instructions about who to contact in their absence will be included in an auto-response. • Communications from dedicated PanAmerican Seed Global Customer Service Representatives will always be transparent. By sharing what we know, when we know it, we’ll help our customers set realistic expectations about when to anticipate final outcomes on inquiries.
ORDER FULFILLMENT • All order fulfillments from start to finish are overseen by our Global Customer Service Representatives. • Customers will be advised on the status of the items in their orders as soon as the information is available.
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CUSTOMER SERVICE / Request your Product Information Guide for full culture details
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